Shipping & Returns
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Shipping & Returns
We offer 3 options. UPS ground, UPS 2day or Store Pickup. UPS Ground is a flat rate of $10.00. UPS 2day is a flat rate of $30. Store Pickup FREE. Orders received before 12pm are shipped out the same day whenever possible, with the exception of weekends and holidays. Shipping within 1 business day of receipt of order is standard.
41 Exchange Street
Portland, Maine 04101
Returns & Exchanges
Returns are accepted within 14 days of purchase for full refund, less shipping costs. Returns will not be accepted past 14days. Shipping/customer costs are non refundable. We do not ship international or to Alaska or Hawaii. All purchases of sale items, jewelry, sunglasses, swimwear, intimates, are final sale. No exceptions.
Returned items must be in the same condition in which they were received: unworn, unwashed, with receipt, dust bags, tags and/ or boxes. We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements. Customer is responsible for return shipping costs.
Returns and Exchanges Procedure
Before sending out your return/exchange package, please contact us for a Return Authorization Number by email: email@example.com
Please include your Return Authorization Number (RA#) with your return; please allow up to 3 business days for processing. All requests for RA numbers must be made by email. No RA numbers are available via telephone, fax, or mail.
All returned items must be in their original packaging. You are responsible for securely packing, shipping, and insuring the returned merchandise.
Please write your RA# very visibly on the outside of the package. Returns will not be accepted without an RA# issued from Zane.
Address the package to: Zane 41 Exchange Street, Portland, Maine 04101